Introduction
In today’s digital-first business landscape, companies are racing to reimagine how they connect with customers. If you’re a Salesforce expert passionate about driving customer transformation, here’s an exciting opportunity you don’t want to miss. frog, now part of Capgemini Invent, is looking for a talented Salesforce CRM Specialist to join their Customer Transformation team. This role offers the perfect blend of strategy, design, and technology—ideal for professionals ready to make a meaningful impact on global brands.
Job Overview
This position focuses on transforming digital capabilities for organizations by leveraging Salesforce expertise to create exceptional customer experiences. You’ll work on strategic projects that combine data, technology, and design thinking to drive sustainable growth.
| Detail | Information |
|---|---|
| Company Name | frog (Part of Capgemini Invent) |
| Job Position | Salesforce CRM Specialist – Customer Transformation |
| Experience | 3–6 Years |
| Job Location | Mumbai (ex Bombay), IN |
| Apply Link | Apply Here |
About the Company
Since joining forces with Capgemini Invent in June 2021, frog has expanded its global reach while maintaining its signature creative culture. frog partners with customer-centric enterprises to build future-defining experiences at scale. Known as “the pond,” frog’s global network of studios combines local expertise with worldwide resources to solve complex business challenges. The company culture emphasizes curiosity, collaboration, and courage—creating an environment where humor, positivity, and community thrive alongside exceptional performance.
Job Title / Position
Salesforce CRM Specialist – Customer Transformation Team
Employment Type
Full-Time
Job Location
Multiple locations available (specific locations to be confirmed during application process)
Experience Required
3 to 6 years of relevant experience in Salesforce CRM implementation and customer transformation projects.
This experience range is crucial because the role demands both hands-on technical expertise and strategic thinking. Professionals at this level typically have the technical depth to handle complex Salesforce configurations while possessing enough business acumen to understand client needs and translate them into actionable solutions.
Salary
Salary details are competitive and based on experience. Compensation packages at frog typically align with industry standards for premium consulting firms and are negotiable based on candidate qualifications.
Responsibilities
- Contribute to Customer Transformation projects by designing solutions that create authentic and unique customer experiences
- Customize and configure Salesforce platforms including Sales Cloud, Service Cloud, Marketing Cloud, and CPQ to meet client requirements
- Analyze client data and existing processes to identify gaps and recommend future-state improvements
- Gather and document requirements through business process modeling, use cases, and user story definition
- Conduct stakeholder interviews and create storyboards to visualize customer journey improvements
- Evaluate products and technologies to recommend optimal solutions for client challenges
- Collaborate with cross-functional teams combining strategy, design, data, and technology expertise
- Present findings and share points of view with clients to drive decision-making
Requirements
- Bachelor’s degree from a premier institution with business, technical, or IT orientation
- In-depth knowledge of Salesforce CRM ecosystem: Sales Cloud, Service Cloud, Marketing Cloud, and CPQ
- Strong understanding of Salesforce customization, configuration, and implementation best practices
- Experience in sales and marketing measurement and analytics
- Proven ability to conduct requirement gathering and business process analysis
- Excellent project management and communication skills
- Capability to research industry reports, white papers, and best practices for client problem-solving
- Comfort working with agile methodologies and strategic analysis
- Analytical mindset with attention to detail in documentation and process definition
Benefits
Working at frog means joining a culture that truly values its people. The company offers flexible work arrangements, including remote work options and flexible hours, so you can maintain a healthy work-life balance. Career growth sits at the heart of frog’s mission—you’ll have access to diverse career development programs designed to help you explore new opportunities and expand your skills.
The learning doesn’t stop there. frog provides certifications in cutting-edge technologies, including Generative AI, keeping you ahead in the rapidly evolving tech landscape. Beyond the professional perks, you’ll be part of a community that prizes creativity, collaboration, and making a real-world impact. The inclusive, open culture encourages you to bring your authentic self to work every day.
How to Apply
Career Advice: Standing Out for Salesforce Roles
When applying for Salesforce specialist positions, certifications matter—but practical impact matters more. Instead of just listing your Salesforce Administrator or Platform Developer credentials, tell the story of transformation. Use the STAR method (Situation, Task, Action, Result) to describe projects where you improved customer satisfaction scores, streamlined processes, or drove revenue growth. Quantify your achievements: “Reduced customer service response time by 40%” is far more compelling than “Implemented Service Cloud.” Also, demonstrate your understanding of the intersection between technology and business strategy—companies like frog aren’t just looking for technical experts; they want strategic thinkers who can see the bigger picture.