Introduction
Are you a Salesforce professional looking to make an impact with a global industry leader? Johnson Controls is hiring an SFDC Support Analyst in Pune, India. This role offers a fantastic opportunity to work with cutting-edge Salesforce technology while supporting diverse teams in a dynamic, innovation-driven environment. With the demand for Salesforce expertise growing rapidly, this position is perfect for professionals ready to advance their careers in one of the most sought-after tech domains.
Job Overview
The SFDC Support Analyst will be responsible for managing day-to-day Salesforce operations, troubleshooting user issues, and ensuring seamless system performance. This role is ideal for someone with 2-3 years of SFDC experience who enjoys problem-solving and user engagement.
| Detail | Information |
|---|---|
| Company Name | Johnson Controls |
| Job Position | SFDC Support Analyst |
| Job Location | Pune, India |
| Experience | 2–3 Years |
| Apply Link | Apply here |
About the Company
Johnson Controls is a global leader in smart, healthy, and sustainable buildings. With a presence in over 150 countries, the company is committed to innovation and excellence across industries like HVAC, security, and building automation. Working at Johnson Controls means being part of a team that drives meaningful change and creates safer, more efficient environments for people worldwide. The company fosters a culture of collaboration, diversity, and continuous learning.
Job Title / Position
SFDC Support Analyst
Employment Type
Full-Time
Job Location
Pune, India
Experience Required
2–3 Years
This experience level is crucial as it ensures the candidate has a solid foundation in Salesforce administration and support. With 2-3 years under their belt, professionals can confidently handle user queries, troubleshoot technical issues, and contribute to system enhancements without requiring extensive hand-holding.
Salary
Competitive salary package (details to be discussed during the interview process). Johnson Controls offers industry-standard compensation along with performance-based incentives.
Responsibilities
- Provide first-line support to Salesforce users by addressing inquiries and resolving technical issues promptly
- Monitor system performance regularly to ensure smooth and optimal SFDC functionality
- Support the rollout of new Salesforce features, updates, and customizations
- Work closely with cross-functional teams to improve workflows and enhance the overall user experience
- Deliver training sessions to educate users on Salesforce best practices and new functionalities
- Develop and maintain comprehensive documentation for processes, troubleshooting guides, and system updates
Requirements
- Bachelor’s degree in Computer Science, Information Technology, or a related field
- 2–3 years of hands-on experience in Salesforce support or administration
- Strong knowledge of Salesforce platform features, tools, and best practices
- Excellent analytical and problem-solving abilities with keen attention to detail
- Effective verbal and written communication skills for user interaction and documentation
- Salesforce certification (Admin, App Builder, etc.) is a strong plus
Benefits
At Johnson Controls, employees enjoy more than just a paycheck. The company is committed to professional growth and work-life balance. Benefits include competitive salaries, comprehensive health coverage, and opportunities for skill development through training programs and certifications. The work culture is inclusive and collaborative, encouraging innovation and creativity. Employees also benefit from career advancement opportunities within a global organization.
How to Apply
Career Advice Section
Tip for Salesforce Job Seekers: When applying for SFDC roles, highlight specific projects where you improved system performance, trained users, or solved complex technical challenges. Employers value measurable outcomes—like “reduced ticket resolution time by 30%” or “trained 50+ users on Lightning Experience.” Also, if you don’t have a Salesforce certification yet, consider investing in one. It significantly boosts your profile and shows commitment to the platform.