Introduction
NetApp is looking for a talented Sales Analyst to join their Sales Operations team in Bangalore. This role offers a unique chance to work with cutting-edge CRM technology while supporting a global sales organization. In today’s data-driven business landscape, Sales Operations professionals are critical to driving revenue success and operational excellence.
Job Overview
The Sales Analyst position at NetApp is a vital role within the Sales Operations team, focused on delivering exceptional support for the Salesforce CRM application. You’ll work with cross-functional teams across the globe to enhance sales effectiveness and drive business impact.
| Detail | Information |
|---|---|
| Company Name | NetApp |
| Job Position | Sales Analyst – Sales Operations |
| Experience | 2+ Years |
| Job Location | Bangalore, India |
| Apply Link | Apply here |
About the Company
NetApp is a global leader in data management and storage solutions, helping organizations transform challenges into opportunities. With a focus on innovation and customer success, NetApp empowers businesses to leverage their data more effectively. The company is known for its inclusive culture, commitment to employee growth, and industry-leading benefits programs.
Job Title / Position
Sales Analyst – Sales Operations
Employment Type
Full-time
Job Location
Bangalore, India
This position operates in a hybrid working model with some in-office expectations to strengthen team collaboration and culture.
Experience Required
Minimum 2 years of Salesforce CRM administration experience required.
This experience level ensures you can hit the ground running with complex CRM configurations and troubleshooting. You’ll be handling enterprise-level support for a global sales organization, so hands-on Salesforce expertise is essential.
Salary
Competitive salary package (Specific range not disclosed – typically aligned with industry standards for Salesforce professionals with 2+ years of experience)
Responsibilities
- Deliver daily operational support for Salesforce CRM including lead management, contacts, accounts, opportunities, and forecasting
- Analyze problems reported by users and identify root causes for quick resolution
- Meet quality standards and Service Level Agreements consistently
- Identify process improvement opportunities to enhance sales user experience
- Conduct data quality checks, analysis, and create ad-hoc reports as needed
- Monitor and report on support metrics to track team performance
- Perform User Acceptance Testing for new features, releases, and bug fixes
- Collaborate with technical teams and business stakeholders on system integrations
- Work flexibly in a 24/5 support model covering APAC, EMEA, and US time zones
Requirements
- Bachelor’s degree required
- Minimum 2 years of Salesforce.com administration experience (Security model, user management, etc.)
- Strong understanding of sales processes and sales systems
- Excellent communication skills – written, verbal, and presentation
- Knowledge of IT and marketing processes related to sales operations
- Creative problem-solving abilities and analytical mindset
- Flexibility to work in assigned shifts to support global business hours
- Proficiency in English language
- Experience with CRM tools and incident management (preferred)
- Salesforce Admin certification is a plus
Benefits
NetApp offers a comprehensive benefits package designed to support your well-being and growth. Employees enjoy best-in-class volunteer time off (40 hours paid annually), comprehensive health care and life insurance, emotional support resources, and legal services. The company also provides financial planning programs, educational assistance for professional development, and access to various lifestyle discounts. NetApp fosters a healthy work-life balance and values employee contributions through a supportive, inclusive culture.
How to Apply
Career Advice Section
Pro Tip for Salesforce Professionals: When applying for CRM analyst roles, don’t just list your technical skills—showcase specific examples of how you’ve improved user adoption, reduced ticket resolution time, or optimized sales processes. Quantify your achievements (e.g., “Reduced average case resolution time by 30%”) to stand out from other candidates. Also, consider earning or maintaining your Salesforce Admin certification to demonstrate ongoing commitment to the platform.