The entertainment industry is undergoing a digital revolution, and at the heart of this transformation are sophisticated CRM and customer experience platforms. Warner Bros. Discovery, the powerhouse behind beloved franchises from Harry Potter to Planet Earth, is seeking a skilled Salesforce Developer to join their dynamic team in Hyderabad. This hybrid role represents more than just a development position—it’s an opportunity to shape how one of the world’s leading entertainment companies connects with audiences globally while working on cutting-edge AI and integration technologies.
Job Overview
Warner Bros. Discovery is looking for a talented and experienced Salesforce Developer to design, develop, and optimize comprehensive Salesforce solutions across multiple clouds. This role combines technical expertise with creative problem-solving, requiring proficiency in Service Cloud, Commerce Cloud, Marketing Cloud, Sales Cloud, and advanced technologies like MuleSoft integrations and Einstein AI. You’ll be working on systems that directly impact how WBD delivers entertainment experiences to millions of customers worldwide.
| Detail | Information |
|---|---|
| Company Name | Warner Bros. Discovery |
| Job Position | Salesforce Developer |
| Experience | 3+ Years |
| Apply Link | Apply Here – Job ID: R000088579 |
About the Company
Warner Bros. Discovery represents “the stuff dreams are made of” – a global entertainment powerhouse that brings together iconic content and beloved brands spanning wizards, dragons, superheroes, and the wonders of Planet Earth. Behind WBD’s vast portfolio are storytellers bringing characters to life, creators delivering content to living rooms worldwide, and dreamers crafting what’s next in entertainment. The company offers career-defining opportunities with thoughtfully curated benefits and tools for professional growth. WBD’s culture emphasizes support, celebration, and creating an environment where employees can thrive while working on content that impacts millions of viewers globally.
Job Title / Position
Salesforce Developer
Employment Type
Full-time (Hybrid)
Job Location
Hyderabad, Telangana, India
Experience Required
3+ years of hands-on Salesforce development experience is required for this role. This experience level is essential because the position demands expertise across multiple Salesforce clouds, complex system integrations, and advanced features like Einstein AI implementation. Working in the entertainment industry requires understanding of customer experience nuances and the ability to build solutions that can handle high-volume, global audiences. The substantial experience requirement ensures candidates can manage the technical complexity while contributing to systems that support WBD’s diverse entertainment portfolio.
Salary
Salary is competitive and commensurate with experience. Warner Bros. Discovery offers comprehensive compensation packages that reflect the company’s commitment to attracting top talent in the entertainment technology sector.
Responsibilities
• Design, develop, and maintain custom solutions across multiple Salesforce Clouds including Service, Commerce, Marketing, and Sales Cloud platforms • Create and optimize Salesforce Lightning components, Apex classes, Visualforce pages, and automated Flows to enhance business operations • Build and manage sophisticated integrations between Salesforce and external systems using MuleSoft Anypoint Platform • Ensure seamless data synchronization and workflow automation across multiple platforms and business units • Configure and enhance Salesforce Service Cloud to support comprehensive contact center operations, including omnichannel capabilities and live agent tools • Collaborate with stakeholders to align contact center workflows with entertainment industry business goals and customer experience standards • Implement and optimize Einstein AI features for predictive analytics, lead scoring, and advanced customer insights • Leverage Einstein Bots and recommendation engines to enhance customer interactions and automate routine tasks • Partner with business analysts, administrators, and stakeholders to translate complex requirements into robust technical specifications • Troubleshoot and resolve system issues to ensure optimal stability and performance across all Salesforce implementations
Requirements
• Bachelor’s degree in Computer Science, Information Systems, or equivalent practical experience in technology field • 3+ years of hands-on experience with Salesforce development, customization, and platform optimization • Demonstrated expertise across Service Cloud, Commerce Cloud, Marketing Cloud, and Sales Cloud platforms • Proven experience with MuleSoft Anypoint Platform for enterprise-level integration development • Strong proficiency in Apex programming, Lightning Web Components, SOQL, and Salesforce APIs (REST/SOAP) • Comprehensive understanding of Salesforce data models, workflow automation, and security configurations • Experience with Einstein AI features including Einstein Bots, predictive analytics, and recommendation systems • Practical experience implementing contact center solutions using Salesforce Service Cloud • Experience with Service Cloud Voice on either Salesforce platform or Amazon Connect integration • Knowledge of agile development methodologies and modern DevOps practices
Benefits
Warner Bros. Discovery offers an extraordinary work environment where creativity meets cutting-edge technology in the entertainment industry. The company provides comprehensive health coverage, flexible hybrid work arrangements, generous time off policies, and extensive professional development opportunities. You’ll be working on systems that power some of the world’s most beloved entertainment brands while collaborating with creative professionals and technology innovators. WBD’s commitment to diversity, inclusion, and employee growth creates a supportive environment where you can advance your career while contributing to entertainment experiences that reach global audiences. The company’s guiding principles emphasize collaboration, innovation, and creating meaningful impact in the entertainment world.
How to Apply
Ready to bring your Salesforce expertise to the entertainment industry? Apply directly through Warner Bros. Discovery’s careers portal using Job ID: R000088579.
Ensure your resume highlights your multi-cloud Salesforce experience, MuleSoft integration projects, and any Einstein AI implementations. WBD values candidates who demonstrate both technical excellence and an understanding of customer experience in entertainment contexts. Showcase specific examples of how your solutions have improved business operations and customer satisfaction, particularly in high-volume or customer-facing environments.
Career Advice Section
Pro Tip for Entertainment Industry Salesforce Roles: When applying for Salesforce positions in the entertainment industry, emphasize your experience with customer-facing applications and high-volume data processing. Entertainment companies like WBD handle massive amounts of customer data and require solutions that can scale globally while maintaining personalized experiences. Highlight projects where you’ve worked with marketing automation, customer journey mapping, or omnichannel customer service solutions. Demonstrating knowledge of both B2C and B2B scenarios will set you apart, as entertainment companies often serve both direct consumers and business partners through their Salesforce implementations.
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