Introduction
The home improvement and water technology industry is experiencing a digital revolution, and LIXIL International is leading this transformation. As a global leader behind iconic brands like GROHE, American Standard, and INAX, LIXIL is seeking an experienced Salesforce Developer to support their APAC operations. This fully remote opportunity offers the chance to impact over a billion lives daily while working with cutting-edge Salesforce technologies in a meaningful, purpose-driven organization.
Job Overview
LIXIL International is offering an exceptional opportunity for a seasoned Salesforce professional to join their IT Digital team as a Salesforce Application Support Specialist. This role combines technical expertise with strategic impact, supporting Salesforce ecosystems across multiple APAC countries.
| Detail | Information |
|---|---|
| Company Name | LIXIL International |
| Job Position | Salesforce Developer (Application Support Specialist) |
| Experience | 5+ Years |
| Job Location | India (Fully Remote) |
| Apply Link | Apply Here |
About the Company
LIXIL International is a global leader committed to making better homes a reality for everyone, everywhere. With world-renowned brands including GROHE, American Standard, INAX, and TOSTEM, LIXIL touches over a billion lives daily through innovative water and housing technology solutions. The company’s inclusive culture, entrepreneurial spirit, and commitment to positive planetary impact make it an ideal workplace for professionals seeking meaningful career growth while contributing to global transformation.
Job Title / Position
Salesforce Developer (Application Support Specialist)
Employment Type
Full-time Employee Assignment
Job Location
India – Fully Remote (Supporting APAC operations)
Experience Required
5+ years of progressive Salesforce experience with minimum 2+ years in L3 enterprise support. This experience level is essential as the role involves managing complex enterprise environments, handling escalated incidents, and providing strategic guidance across multiple Salesforce clouds. The depth of experience ensures capability to troubleshoot sophisticated integrations and drive platform improvements.
Salary
Competitive international package with comprehensive benefits (details to be discussed during interview process)
Responsibilities
• Provide expert technical support to end-users across APAC countries experiencing Salesforce and associated application issues • Investigate, troubleshoot, and resolve complex escalated incidents while documenting comprehensive root cause analyses • Fulfill critical service requests including user management, data updates, and configuration adjustments for Salesforce updates • Manage specialized support for Salesforce integrations with Outlook/Google Suite, SSO, MuleSoft APIs, and connected systems • Analyze and assess change request feasibility, providing detailed effort estimations and strategic recommendations to business leaders • Proactively identify platform improvement opportunities and suggest solutions for enhanced robustness and efficiency • Foster strong relationships with support teams through guidance, training, and comprehensive knowledge transfer • Maintain detailed documentation of all support activities, incident reports, and performance metrics for regular reporting • Participate actively in the complete application lifecycle with focus on coding, debugging, and performance optimization • Configure Salesforce settings, profiles, roles, and permissions to meet diverse user requirements across regions
Requirements
• Bachelor’s or Master’s degree in Computer Science, Engineering, or equivalent industry experience • Minimum 5 years of progressive experience in Salesforce delivery management and technology implementation • 2+ years of proven L3 Salesforce support experience in complex enterprise environments • Deep expertise in Salesforce Sales Cloud, Service Cloud, Field Service, and Marketing Cloud • Advanced proficiency in Salesforce configurations, customizations, Visualforce, Lightning Web Components (LWC), and Aura components • Strong experience with web services, SOQL, Visual Studio Code/Eclipse IDE, Data Loader, Reports and Dashboards • Proven integration expertise with Outlook/Google Suite, SSO, and MuleSoft platforms • Hands-on experience with source control tools and Salesforce static code analysis tools • Knowledge of CI/CD tools, MuleSoft, and third-party system integrations (SAP preferred) • Familiarity with Agile and SDLC methodologies • Mandatory Certifications: Salesforce Platform Developer I & II • Highly Desirable: Administrator, Platform App Builder, Service Cloud Consultant certifications
Benefits
LIXIL offers a comprehensive benefits package designed for global professionals working in a purpose-driven environment. Enjoy the flexibility of fully remote work while contributing to meaningful global impact through innovative home and water technology solutions. The company provides excellent career advancement opportunities, continuous learning programs, and the chance to work with cutting-edge Salesforce technologies. Additional benefits include competitive international compensation, inclusive company culture, entrepreneurial growth opportunities, and the satisfaction of touching over a billion lives through your technical expertise.
How to Apply
Career Advice Section
Certification Strategy for Senior Salesforce Roles: When targeting senior Salesforce positions like this one, ensure your certifications align with the role requirements. LIXIL requires Platform Developer I & II as mandatory, making these non-negotiable. However, don’t stop there—additional certifications in Service Cloud, Integration, or specific cloud expertise can significantly differentiate you. More importantly, be prepared to discuss real-world applications of your certified knowledge, as employers value practical experience over credential collection.
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