Introduction
Are you a Salesforce professional looking to make an impact with a company that’s transforming the communications industry? Calix is hiring a Salesforce Business Analyst in Bangalore, and this could be your next career milestone. As businesses increasingly rely on CRM platforms to drive growth, the demand for skilled Salesforce analysts who can bridge the gap between business needs and technical solutions has never been higher. This role offers the perfect blend of strategic thinking, collaboration, and hands-on Salesforce expertise.
Job Overview
Calix is seeking an experienced Salesforce Business Analyst to work closely with business stakeholders and technical teams, translating business requirements into actionable solutions. This is a full-time position based in Bangalore with a flexible hybrid work model, ideal for professionals with 5+ years of Salesforce experience who thrive in collaborative environments.
| Detail | Information |
|---|---|
| Company Name | Calix |
| Job Position | Salesforce Business Analyst |
| Experience | 5+ Years |
| Job Location | Bangalore, India |
| Apply Link | Apply here |
About the Company
Calix is a leading provider of cloud, software platforms, systems, and services that empower communications service providers to simplify operations, enhance subscriber experiences, and accelerate business growth. With a strong presence in the telecommunications industry, Calix is known for its innovation-driven culture and commitment to helping service providers succeed in a rapidly evolving digital landscape. Joining Calix means becoming part of a team that values collaboration, continuous improvement, and making a real difference in how people connect.
Job Title / Position
Salesforce Business Analyst
Employment Type
Full-time
Job Location
Bangalore, India (Flexible hybrid work model – work from the Bangalore office for 20 days per quarter)
Experience Required
Calix is looking for candidates with 5+ years of experience as a Business Analyst, Application Analyst, or in a similar role, with hands-on Salesforce experience. This level of experience ensures you have the maturity to understand complex business processes, communicate effectively across teams, and design solutions that are both scalable and user-friendly. Your expertise will be crucial in managing large Salesforce orgs and driving meaningful business outcomes.
Salary
Salary details are competitive and will be discussed during the interview process based on your experience and qualifications.
Responsibilities
- Work with business stakeholders to understand and document processes, challenges, and objectives related to Salesforce
- Convert business needs into detailed user stories, acceptance criteria, process flows, and functional specifications
- Lead and participate in discovery workshops, requirement sessions, and user interviews
- Support the Project Manager with backlog refinement, sprint planning, and prioritizing development tasks
- Collaborate with developers and solution architects to ensure requirements are clear and technically sound
- Help coordinate User Acceptance Testing (UAT) by defining test cases, organizing testers, and tracking feedback
- Develop Release Notes for all stories within the project portfolio
- Keep system configurations, process workflows, and enhancement documentation up to date
- Identify areas for process improvement and recommend scalable solutions
- Act as the key contact between business users and technical teams throughout project delivery
Requirements
- Graduate degree with 5+ years in a Business Analyst or Application Analyst role
- 5+ years supporting Salesforce.com environments with 500+ users
- Salesforce Administrator (ADM-201) certification or equivalent hands-on experience
- Knowledge of Salesforce declarative tools like Flows, Process Builder, and validation rules
- Strong understanding of data management and reporting within Salesforce
- Experience creating and managing user stories
- Excellent written and verbal communication skills with the ability to translate business requirements into technical language
- Highly organized, detail-oriented, and analytical
- Experience working with cross-functional teams in mid-to-large enterprise settings
Preferred Qualifications:
- Salesforce Business Analyst or App Builder certification (or equivalent)
- Solid understanding of SDLC and agile methodologies
- Proficiency with tools like JIRA, Confluence, Microsoft Office/365 Suite, or similar platforms
Benefits
Calix offers a flexible hybrid work model that allows you to balance office collaboration with remote productivity—spend just 20 days per quarter in the Bangalore office. This role provides the opportunity to work on high-impact projects with a supportive, innovation-focused team. You’ll gain exposure to enterprise-level Salesforce implementations, grow your technical and strategic skills, and contribute to solutions that drive real business value. Calix fosters a culture of continuous learning and collaboration, making it an excellent place to advance your Salesforce career.
How to Apply
Career Advice Section
Pro Tip for Salesforce Professionals: When applying for Business Analyst roles, don’t just list your certifications—highlight specific projects where you translated business needs into Salesforce solutions. Use metrics wherever possible (e.g., “Reduced manual reporting time by 40% by automating dashboards”). Employers want to see how your skills have driven real outcomes. Also, familiarize yourself with agile terminology and tools like JIRA before interviews—it shows you’re ready to hit the ground running in collaborative, fast-paced environments.