The communications technology landscape is rapidly evolving, and Twilio stands at the epicenter of this transformation. As a global leader empowering millions of developers and hundreds of thousands of businesses to create personalized customer experiences.
Twilio offers an exceptional opportunity for mid-level Salesforce professionals to advance their careers. This Salesforce Administrator L2 position represents the perfect stepping stone for administrators looking to deepen their technical expertise while gaining exposure to complex operational processes that drive enterprise-scale systems. With Twilio’s remote-first culture and commitment to global inclusion, this role offers both professional growth and the flexibility to work from anywhere in India while contributing to revolutionary communication solutions.
Job Overview
Twilio is seeking a Salesforce Administrator L2 to join their Sales Automation team, focusing on platform improvement and data excellence across the organization. This role is designed for professionals with a solid Salesforce foundation who are ready to tackle complex business processes, large-scale data management, and creative problem-solving in a fast-growing technology company.
| Detail | Information |
|---|---|
| Company Name | Twilio |
| Job Position | Salesforce Administrator L2 |
| Experience | 2+ Years Salesforce Implementation |
| Apply Link | Apply Here |
About the Company
Twilio is revolutionizing how the world communicates, delivering innovative solutions from a remote-first work environment that spans the globe. As a company that empowers millions of developers worldwide and serves hundreds of thousands of businesses, Twilio has built a culture of connection and global inclusion that transcends geographical boundaries. Their commitment to remote work means talented professionals can contribute to world-changing technology while maintaining work-life balance. With a strong focus on diverse experiences and non-traditional career paths, Twilio values what each individual brings to the table, creating an environment where innovation thrives and careers flourish.
Job Title / Position
Salesforce Administrator L2
Employment Type
Full-time, Remote
Job Location
Remote: India (Karnataka, Tamil Nadu, Telangana, Maharashtra, New Delhi)
Experience Required
2+ years of Salesforce.com implementation experience
This experience level is strategically positioned for professionals who have mastered the fundamentals and are ready for more complex challenges. The L2 designation indicates an intermediate level that bridges junior administration with senior strategic roles. With 2+ years of experience, candidates will have encountered various business scenarios, understand platform limitations, and can contribute meaningfully to process improvements while continuing to develop advanced skills in automation and data management.
Salary (If available)
Competitive pay mentioned – specific salary range not disclosed, likely aligned with market standards for mid-level Salesforce roles at global technology companies
Responsibilities
Core Platform Management
• Project Support: Assist project managers across various Salesforce.com workstreams, contributing to strategic initiatives that support Twilio’s rapid growth • Data Excellence: Manage large-scale data integrity across Salesforce.com and integrated business systems, including comprehensive auditing and resolution processes • Process Optimization: Collaborate with program managers and stakeholders to identify process gaps and develop elegant, efficient solutions
Technical Development
• Problem Resolution: Understand and resolve existing system problems on a daily basis, ensuring platform stability and user satisfaction • System Enhancement: Evaluate existing codebase to identify gaps and develop solutions for increased extensibility and performance • Cross-functional Collaboration: Work closely with developers, business analysts, and stakeholders to deliver comprehensive solutions
Leadership & Mentoring
• Knowledge Sharing: Mentor junior administrators and provide guidance on Salesforce best practices and industry standards • Process Innovation: Think creatively about reshaping existing processes to become more efficient and scalable • Business Impact: Contribute to impactful programs that directly support sales team success and organizational growth
Requirements
Essential Qualifications
• Core Experience: 2+ years of hands-on Salesforce.com implementation experience including design, configuration, deployment, and Lightning flows • Automation Expertise: Demonstrated hands-on experience with process automation tools, especially Salesforce flows • Business Acumen: Proven ability to understand business needs and translate requirements into effective technical solutions • Certification: Salesforce Certified Administrator (required) • Communication Skills: Strong presentation, communication, and facilitation abilities for stakeholder engagement • Technical Skills: Comprehensive experience in debugging and troubleshooting within the Salesforce ecosystem • Project Management: Strong organizational and business analysis skills with ability to work independently and manage smaller-scale projects • Best Practices: Knowledge of Salesforce.com configuration best practices and industry standards
Preferred Qualifications
• Development Experience: 1+ year of experience designing or developing on Salesforce platform using Apex • Data Management: Experience working with and managing large datasets in enterprise environments • Automation Expertise: Industry experience in automating and auditing large volumes of data • Lightning Development: Experience developing Lightning Components in Salesforce Lightning framework
Benefits
Twilio offers a comprehensive benefits package that reflects their commitment to employee well-being and work-life balance. The company provides competitive pay, generous time off policies, ample parental and wellness leave, comprehensive healthcare coverage, and retirement savings programs. What sets Twilio apart is their remote-first culture that prioritizes connection and relationship-building, offering flexibility while maintaining strong team bonds. The company’s commitment to “Twilio Magic” – their core values of problem-solving, initiative-taking, and continuous learning – creates an environment where employees can unleash their full potential. Additionally, Twilio empowers employees to build positive change in their communities through supported volunteering and donation efforts, making work feel truly meaningful and rewarding.
How to Apply
Ready to shape the future of communications technology while advancing your Salesforce career?
Twilio is looking for someone who thinks big and isn’t afraid to tackle complex challenges in a fast-paced, innovative environment. They value diverse experiences and encourage applications from candidates with non-traditional career paths – your unique perspective could be exactly what they need.
Submit your application showcasing your Salesforce expertise, automation experience, and passion for creative problem-solving. Remember, Twilio believes in the potential of every candidate, so don’t let imposter syndrome hold you back from applying to this exciting opportunity.
Career Advice Section
Pro Tip for Mid-Level Salesforce Professionals: When targeting L2 or intermediate Salesforce roles, focus on demonstrating your problem-solving abilities and process improvement initiatives in your resume. Highlight specific examples where you’ve automated manual processes, resolved data integrity issues, or collaborated cross-functionally to deliver solutions. Consider earning additional Trailhead badges in Process Automation and Data Management to strengthen your profile. Practice articulating how your technical solutions have driven business outcomes – this combination of technical skill and business impact is what distinguishes L2 candidates from junior administrators. Also, don’t underestimate the value of mentoring experience, even informal guidance to newer team members shows leadership potential that companies like Twilio highly value.
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