Are you ready to drive innovation in the automotive industry? Join Ford’s dynamic team as a Salesforce Developer specializing in Customer Care Agent Servicing. This hybrid role in Chennai offers the perfect opportunity to work with cutting-edge Salesforce technologies while contributing to one of the world’s leading automotive companies’ digital transformation journey.
Job Overview
This is an exceptional opportunity for an experienced Salesforce Developer to join Ford’s technology team, focusing on Customer Care Agent Servicing solutions. You’ll be working with advanced Salesforce technologies including Service Cloud, Vlocity OmniStudio, and multi-cloud architecture to enhance customer service capabilities. The role offers the flexibility of hybrid work arrangements while being part of a global automotive leader’s digital innovation initiatives.
Company Name
Ford Motor Company
Job Position / Title
Salesforce Developer – Customer Care Agent Servicing
Employment Type
Full-time / Permanent
Job Location
Chennai, Tamil Nadu, India (Hybrid)
Experience (In Years)
4 – 5 Years
About Company
Ford Motor Company is a global automotive and mobility company based in Dearborn, Michigan. As one of the world’s largest automakers, Ford designs, manufactures, markets, and services a full line of cars, trucks, SUVs, and luxury vehicles. The company is committed to technological innovation and digital transformation, making it an exciting place for technology professionals to contribute to the future of mobility and automotive excellence.
Responsibilities
As a Salesforce Developer at Ford, you will:
- Complex Solution Development: Design and implement sophisticated Salesforce solutions including flows, entry criteria, profiles, and data migrations
- OmniStudio Expertise: Develop and maintain Omni Studio components including Data Raptors, Integration Procedures, Omni Scripts, and Flex Cards
- Custom Development: Create and maintain Apex classes, triggers, Lightning Web Components, and Aura Components
- API Integration: Integrate Salesforce with corporate systems using REST/SOAP APIs and Vlocity Integration Procedures
- Business Application Integration: Connect various business applications to Salesforce including DocuSign, Emplifi, Medialla, GCP, and MuleSoft
- Cross-functional Collaboration: Work closely with Ford IT and Development teams to integrate Salesforce across business operations
- Quality Assurance: Develop high-quality, testable code that satisfies customer needs while maintaining simplicity and clarity
- Best Practices Implementation: Adhere to and promote Salesforce best practices, maintain comprehensive code documentation, and develop test classes
- Release Management: Take ownership of release cycles for implementing and deploying new applications and code updates
- Continuous Improvement: Proactively integrate Salesforce innovations and improvements into existing solutions
Requirements
Essential Qualifications:
- Bachelor’s or Master’s degree in Computer Science, Information Technology, or related field
- 4-5 years of software development experience with multi-cloud architecture expertise
- Extensive experience with Service Cloud and Vlocity OmniStudio
- Advanced proficiency in OmniStudio components (Data Raptor, Integration Procedures, Omni Scripts, Flex Cards)
- Strong hands-on experience with Apex, Triggers, Lightning Web Components, and Aura Components
- Proven experience in designing complex Salesforce solutions and data migrations
- Expert knowledge of Salesforce APIs and integration patterns
- Experience with system integrations involving Salesforce web services (JSON, SOAP)
- Ability to create custom objects, modify existing objects, and develop custom user interfaces
- Strong analytical and problem-solving capabilities
- Excellent communication and collaboration skills
- Minimum 2 Salesforce certifications (Salesforce Developer/Omni Script Developer required)
Preferred Qualifications:
- Strong proficiency in Salesforce development ecosystem (Apex, LWC, Visualforce, Java)
- Significant web development experience (HTML, CSS, JavaScript)
- Experience with Agile development methodologies
- Ability to work with large data sets and ETL processing
- Experience with Salesforce application lifecycle and CI/CD pipelines
- Additional Salesforce certifications (Administrator, Platform App Builder, Data Architect)
- Experience with SRE in Copado and service architecture
- Knowledge of enterprise monitoring tools (Splunk, Dynatrace)
- Experience with Cloud PaaS platforms (AWS, GCP, Azure)
- Active participation in Salesforce community
Benefits
Working at Ford offers:
- Competitive salary and comprehensive benefits package
- Hybrid work flexibility combining remote and office collaboration
- Professional development opportunities with a global automotive leader
- Access to cutting-edge Salesforce technologies and innovations
- Career advancement opportunities within Ford’s technology organization
- Collaborative work environment with cross-functional teams
- Opportunity to contribute to the future of automotive technology
How to Apply
Ready to drive your career forward with Ford? Here’s how to apply: Click Here
- Review Requirements: Ensure you meet the essential qualifications and have relevant certifications
- Prepare Documentation: Update your resume highlighting Salesforce development experience and OmniStudio expertise
- Certification Verification: Ensure your Salesforce certifications are current and documented
- Portfolio Development: Compile examples of complex Salesforce solutions and integrations you’ve developed
- Submit Application: Apply through Ford’s official career portal or authorized recruitment channels
For specific application instructions and to explore this opportunity further, visit Ford’s careers website or contact our recruitment team.
Professional Advice
For Salesforce Professionals:
- OmniStudio Mastery: Given Ford’s focus on OmniStudio, ensure you have hands-on experience with all components
- Integration Expertise: Develop strong skills in API integrations and understanding of various integration patterns
- Enterprise Experience: Gain experience working with large-scale enterprise implementations
- Continuous Learning: Stay updated with the latest Salesforce releases and automotive industry trends
- Community Engagement: Maintain an active profile in the Salesforce community to demonstrate thought leadership
Application Success Tips:
- Highlight specific experience with Service Cloud and customer service solutions
- Demonstrate your ability to work in enterprise environments with complex requirements
- Show evidence of successful integrations with multiple business applications
- Emphasize your problem-solving approach and analytical skills
- Include examples of working with cross-functional teams and stakeholders
This role represents an outstanding opportunity to combine Salesforce expertise with automotive industry innovation. You’ll be part of Ford’s digital transformation journey while working with some of the most advanced Salesforce technologies in an enterprise environment.
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