Are you a Salesforce specialist looking to make a significant impact in an innovative tech company? MyKaarma, a leading SaaS provider revolutionizing automotive service center operations, seeks a skilled Salesforce Administrator to optimize their platform and drive business growth.
Job Overview
Company Name: myKaarma
Job Position: Salesforce Administrator
Employment Type: Full-time
Job Location: Noida
Experience Required: 3-5 years
Salary: Competitive (not specified)
About Company
myKaarma is redefining what’s possible for dealership service centers in the automotive industry. Headquartered in Long Beach, California, and powered by a global team, their industry-leading SaaS platform combines communication, scheduling, and payment tools in one seamless solution that keeps dealerships and vehicle owners connected.
The company operates with principles derived from the Toyota Production System, emphasizing precision, efficiency, and a relentless focus on continuous improvement to deliver exceptional experiences for all stakeholders. At myKaarma, every service interaction flows effortlessly, bringing “good karma” to customers and service teams alike.
Responsibilities
As a Salesforce Administrator at myKaarma, you will:
- Maintain a holistic view of all business processes and users in the system to understand cross-functional impacts
- Handle all basic administrative functions, including user maintenance, page layout modifications, report and dashboard generation, and other routine tasks
- Gather and implement detailed requests for improvements or changes to the system
- Automate processes using Salesforce tools such as process builder, flow automation, and validation rules
- Manage and support Salesforce integrations
- Identify, install, and maintain appropriate apps from the AppExchange
- Stay current with Salesforce’s capability roadmap and implement new features to solve business challenges
- Document customizations made in Salesforce
- Handle ticket requests through a queue with appropriate prioritization
- Create and administer training for users and provide one-on-one support
- Develop new reporting capabilities and respond to ad hoc reporting requests
Requirements
- Strong Salesforce product knowledge with 3-5 years of hands-on Salesforce administration experience with Sales Cloud and Service Cloud
- In-depth understanding of Salesforce configuration, Apex, Visualforce, Lightning components, and web services
- Demonstrated track record of exercising independent judgment on projects and leading key components of larger initiatives
- Passion for using data and technology to achieve positive business outcomes
- Ability to work at least 6 hours overlapping with US working hours on Monday, Tuesday, and Thursday
- Willingness to travel to the US 1-2 times per year
Benefits
MyKaarma offers an attractive work environment and benefits package including:
- Casual, flexible working environment with a mix of office/work-from-home options
- “No-Limit Vacation” policy, where they don’t count your leaves and vacations
- Competitive salary
- Equity potential
- Diverse, relaxed, results-oriented workplace with smart, friendly colleagues
- Unlimited snacks
- Fun team outings
- A company culture that values “Active Dissent” and data-driven decision making
How to Apply
Interested candidates who meet the requirements should apply through myKaarma’s careers page or the job posting platform where this position is advertised. Be prepared to demonstrate your Salesforce expertise and how you can contribute to myKaarma’s mission of transforming automotive service operations.
Career Advice
If you’re interested in this Salesforce Administration role at myKaarma, consider these tips to strengthen your application:
- Highlight your Salesforce certifications: Make sure to mention any relevant Salesforce certifications you’ve earned, which will demonstrate your expertise and commitment to the platform.
- Showcase automation expertise: Given the emphasis on process automation in the job description, highlight specific examples where you’ve used Salesforce tools to automate workflows and improve efficiency.
- Demonstrate business impact: Beyond technical skills, emphasize how your Salesforce optimizations have positively impacted business outcomes in previous roles.
- Prepare for cultural fit: myKaarma values concepts like “Active Dissent” and continuous improvement from the Toyota Production System. Research these concepts and be ready to discuss how they align with your work approach.
- Highlight cross-functional collaboration: The role requires understanding business processes across departments, so emphasize your experience working with various stakeholders and translating their needs into Salesforce solutions.
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