Job Overview
- Company Name: Talkdesk
- Job Position: Senior Salesforce CPQ Developer
- Employment Type: Full-time
- Job Location: Bengaluru
- Experience: 5+ years Salesforce Administration, 3+ years Quote-to-Cash
- Salary: Not specified
About Talkdesk
At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences.
We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 billion, and a ranking of #16 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.
At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization:
- Focus: Focus time, energy, and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
- Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
- Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward.
- Talkdesker: YOU!
Responsibilities
- Influence a growing team while acting as a technical guide, being able to speak conceptually, document architecturally, and be comfortable doing hands-on configuration
- Manage the day-to-day operations of our Salesforce CPQ system to ensure an efficient and seamless customer experience
- Configure, customize, and administer Salesforce CPQ solutions
- Quickly learn the existing Salesforce CPQ system and identify areas of improvement
- Design scalable solutions using configuration to support business functions and product goals
- Work in and around platform limits with a focus on exceptional user experience
- Support and maintain current Salesforce instance(s), including data model, coding best practices, user permissions, integrations, and security settings
- Create and maintain technical documentation related to CPQ implementation
- Stay current with emerging Salesforce and industry trends, best practices, and technologies
- Identify opportunities for process improvement, system optimization, and automation
- Implement Salesforce configuration changes, including Product Rules, Price Rules, Product Configuration and Bundling, Advanced Approvals, and MDQ
Requirements
- Bachelor’s degree (preferably with an emphasis in Business Administration, Engineering, or Information Systems), or equivalent experience
- Strong Salesforce product knowledge and at least 5+ years of Salesforce Administration hands-on experience with Sales Cloud
- 3+ years of experience managing a Quote-to-Cash process
- Deep understanding of Salesforce CPQ and experience configuring, customizing, and administering Salesforce CPQ solutions
- Experience in Salesforce technologies like Apex class, LWC, Triggers, REST APIs, and integrations
- Ability to quickly learn existing systems and identify improvement areas
- Certified Salesforce Administrator certification
- Certified Salesforce CPQ Specialist certification
- Experience working in Salesforce CI/CD and CPQ deployment tools
- Strong communication, presentation, and writing skills
- Experience working in an agile environment with a growth mindset
How to Apply
Advice for Applicants
When applying for the Senior Salesforce CPQ Developer role at Talkdesk, emphasize your experience with Salesforce CPQ implementations and your ability to optimize these systems. Highlight projects where you’ve improved Quote-to-Cash processes and user experiences. Be prepared to discuss how you’ve worked within Salesforce platform limitations while still delivering exceptional solutions. Since Talkdesk values their FAST principles, demonstrate examples of your focus, accountability, and ability to execute with speed. Make sure to showcase both your technical expertise and your communication skills, as you’ll be influencing teams and documenting complex systems. Having the required certifications prominently displayed on your resume will also strengthen your application.
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