Introduction
The automotive industry is experiencing a digital revolution, and Volvo Cars is at the forefront of this transformation. If you’re a seasoned Salesforce professional passionate about innovation and global collaboration, this Salesforce Support Engineer role offers an incredible opportunity to shape the future of mobility. Working with cutting-edge technology in autonomous, electric, and connected vehicles, you’ll be part of a mission-driven team transforming how millions experience transportation worldwide.
Job Overview
This position combines technical leadership with hands-on development, focusing on Salesforce platform administration and incident management. You’ll collaborate with international teams across the APEC region, driving digital solutions that support Volvo’s ambitious vision for sustainable mobility.
| Detail | Information |
|---|---|
| Company Name | Volvo Cars |
| Job Position | Salesforce Support Engineer |
| Experience | 5+ Years |
| Job Location | Bangalore |
| Apply Link | Apply Here |
About the Company
Volvo Cars has been empowering people to move freely for nearly a century, building a legacy rooted in safety, sustainability, and innovation. Today, the company is making bold strides in electrification and automotive technology, working toward a future of autonomous and connected vehicles. With a culture that values ordinary people doing extraordinary things, Volvo Cars offers a collaborative environment where your technical expertise directly impacts millions of users globally.
Job Title / Position
Salesforce Support Engineer
Employment Type
Full-time
Job Location
APEC Region – This role involves collaboration across multiple time zones within the Asia-Pacific and regional locations, offering flexibility and exposure to diverse markets and teams.
Experience Required
5+ years of hands-on experience in software development, system administration, or related technical fields is required. This experience level ensures you bring the depth of knowledge needed to lead complex implementations, mentor team members, and make critical architectural decisions. Your expertise will be essential in managing global operations and driving innovation in a fast-paced automotive technology environment.
Salary
Salary details are not specified in the listing but are expected to be competitive and commensurate with experience. Volvo Cars typically offers compensation packages aligned with industry standards for senior technical roles in the automotive and technology sectors.
Responsibilities
Your day-to-day work will involve a blend of technical leadership, development, and cross-functional collaboration:
- Lead Salesforce platform administration and implement solutions using ServiceNow and incident management best practices to support global operations.
- Design and build scalable technical solutions that impact millions of users and align with Volvo’s vision for next-generation vehicles.
- Collaborate with APEC stakeholders including product managers, engineers, and business teams to deliver high-impact projects.
- Manage comprehensive user lifecycle processes including onboarding, role assignments, permissions management, and secure account deactivation in Salesforce.
- Partner with international teams using tools like Microsoft Teams, Slack, SharePoint, and Azure DevOps to drive seamless collaboration.
- Participate in Agile workflows including sprint planning, stand-ups, and retrospectives to maintain project momentum.
- Create and maintain technical documentation that serves teams across multiple regions and time zones.
- Support 24/7 operations through on-call rotations and proactive incident management.
- Research emerging technologies and contribute to roadmap planning and architectural decisions that shape the platform’s future.
- Mentor junior engineers and foster a culture of knowledge sharing and continuous learning.
Requirements
To succeed in this role, you’ll need the following qualifications and skills:
- 5+ years of professional experience in software development, system administration, or similar technical roles.
- Deep expertise in Salesforce Platform Administration, ServiceNow, and incident management with proven success in large-scale implementations.
- Experience working with global teams across multiple time zones and diverse cultural backgrounds.
- Industry knowledge in automotive, manufacturing, or enterprise software is preferred but not mandatory.
- Advanced proficiency in cloud platforms, DevOps practices, and CI/CD pipeline management.
- Strong understanding of enterprise integration patterns and microservices architecture.
- Database skills including SQL and NoSQL design, optimization, and performance tuning.
- Analytical thinking and problem-solving abilities to tackle complex technical challenges.
- Excellent communication skills – both written and verbal – with the ability to explain technical concepts to non-technical stakeholders.
- Professional documentation practices and strong email etiquette for global business communication.
- Teamwork and collaboration mindset with adaptability in multicultural environments.
- Business-level English fluency is essential for this role.
- Flexibility to work across APEC time zones and participate in international meetings.
Benefits
While specific benefits aren’t detailed in the job posting, Volvo Cars is known for offering a comprehensive package that supports both professional growth and work-life balance. Employees typically enjoy opportunities for continuous learning, access to cutting-edge technology projects, and the chance to work on meaningful innovations in sustainability and automotive safety. The collaborative, mission-driven culture encourages innovation and empowers team members to make a real difference in shaping the future of mobility.
How to Apply
Career Advice Section
Pro Tip for Salesforce Professionals: When applying for technical leadership roles like this one, don’t just list your certifications and tools—tell a story. Highlight specific projects where you implemented Salesforce solutions at scale, especially those involving global teams or complex integrations. Quantify your impact with metrics like “reduced incident resolution time by 30%” or “supported 10,000+ users across 5 countries.” Employers like Volvo Cars want to see not just what you’ve done, but the measurable value you delivered. Also, prepare to discuss your experience with Agile methodologies and cross-cultural collaboration during interviews—these are critical for success in global tech roles.